How do I return an item?

Returns Made Simple

We are here to make your life easier and more enjoyable. If you are not pleased with the results of any of our products, you may return them for a full refund.

We have a 100% satisfaction guarantee policy. If you are not completely satisfied with your order, we will provide a full refund within 30 days of your purchase with your original receipt. A return will be handled in the following ways:

1. Returns must be made within 30 days of the date of purchase.

2. Place the product in a clearly labelled package.

3. Enclose your original receipt.

5. Enclose your address and reason for the return.

6. Please mail the pre-paid package to:

Crane Medicine

Customer Service

585 Ontario Street South, Unit 204

Milton Ontario L9T 2N2

7. The refund will be processed within a reasonable timeframe and will be issued to the same credit card used to purchase your order.

8. If your order was defective, damaged or if we made an error, we will be pleased to refund the item and shipping costs for your order and for your return.

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